Privacy Policy

GENIE TOUR PTE. LTD. processes personal information only to the extent necessary to provide travel consultation, booking support, vehicle and guide arrangements, and customer service.

We value your privacy and manage personal information in accordance with applicable laws and this Privacy Policy.

Required information: name, contact number, email address, KakaoTalk or messenger ID, travel date, number of participants, pickup and drop-off locations, and consultation or booking details.

Optional information: flight details, hotel name, age range, travel companions, preferred itinerary, special requests, allergy information, mobility assistance needs, or other details needed to provide the service.

Where required by a booking or local provider, passport name, date of birth, ticketing details, or other identification information may be processed.

When you use the website, technical information such as access date and time, device and browser information, visited pages, and inquiry-form submission records may be processed for service operation.

Receiving and responding to travel inquiries, creating customized itineraries, providing quotations, checking availability, confirming bookings, and handling changes or cancellations.

Arranging bookings and operating services with local providers such as vehicle companies, guides, attractions, activities, restaurants, and accommodations.

Sending notices, responding to customer inquiries, handling disputes, confirming refunds and payments, and complying with legal obligations.

Improving website stability, reviewing usage statistics, managing service quality, and improving customer experience.

We will make the purposes for collection, use, or disclosure reasonably clear and, where required, process personal information within the scope of the customer's consent. Customers may withdraw consent at any time, although withdrawal may limit our ability to provide some services.

We generally delete personal information once the purpose of collection has been fulfilled.

However, booking records, transaction records, payment and refund records, consultation history, and dispute-response materials may be retained for the period necessary for legal, tax, accounting, service quality, or rights-protection purposes.

Information from inquiries that do not lead to a booking will be organized within a reasonable period after consultation ends. If you request deletion, we will delete it except where retention is required by law or legitimate operational needs.

We do not share personal information with external parties without your consent as a general rule.

However, where necessary to provide a booking or service, minimum required information may be shared with hotels, vehicle operators, guides, attractions, activity providers, restaurants, payment-related providers, insurance providers, or local operation partners.

Information may also be disclosed where required by law, lawful requests from authorities, or to protect a customer's life, body, or property.

The company is based in Singapore, and information you provide may be processed in Singapore and in the destination area where travel services are provided.

Information from customers outside Singapore, including Korea, may be transferred to Singapore or to third-party provider systems and personnel for consultation, booking, and local service operation.

We aim to share only the minimum information necessary for service delivery and take reasonable steps to ensure recipients protect personal information to a standard comparable to Singapore's PDPA.

The website may use cookies or similar technologies for language settings, access statistics, and service stability.

We may use tools such as Vercel Analytics to understand website usage statistics. These tools are used to understand traffic flow and performance rather than directly identify individuals.

You may block or delete cookies through your browser settings, but some website functions may be limited.

We make reasonable efforts to ensure personal information is accurate and complete before using or disclosing it where it may affect the customer or another individual.

We limit access to personal information to personnel who need it for their work and use information only within the necessary scope.

We apply reasonable safeguards to prevent unauthorized access, loss, alteration, or leakage of emails, booking materials, and customer consultation records.

Because no internet or electronic communication environment can be completely risk-free, customers should also take care when sending sensitive information.

If a personal data breach occurs, we will assess the nature and impact of the incident and take necessary remedial steps.

Where the breach is notifiable under Singapore's PDPA, we will notify the PDPC and affected individuals in accordance with applicable legal requirements.

You may request access, correction, deletion, restriction of processing, or withdrawal of consent for personal information we hold about you.

You may request access to personal information in our possession or control, and information about how it has been used or disclosed within the past year.

You may exercise these rights through the contact details below. We will verify your identity and respond within the scope required by applicable laws and service operation needs.

Immediate deletion may be limited where information is needed for ongoing bookings, legal retention, dispute response, settlement, or accounting purposes.

To contact our Data Protection Officer for privacy inquiries, access, correction, deletion requests, withdrawal of consent, or complaints, please contact admin@genie-tours.com or +65 90116170.

Company address: 170 UPPER BUKIT TIMAH ROAD #08-02 BUKIT TIMAH SHOPPING CENTRE SINGAPORE 588179

We will review your request and respond within a reasonable period.

We may update this Privacy Policy due to changes in laws, service details, or processing methods.

Important changes will be posted on the website or announced through available contact channels where reasonably possible.