Genie Tour 지니투어

Help Center

Find answers to your travel questions

Frequently asked questions

How do I change or cancel a booking?+
To change or cancel a booking, contact us by email (admin@genie-tours.com) or phone (+65 90116170). Cancellation fees may vary by product and timing, so please check the cancellation terms provided at the time of booking.
What payment methods are available?+
Bank transfer, PayNow and credit card are available. We'll explain the detailed payment method when your booking is confirmed.
How do I use the airport pickup service?+
Airport pickup runs on advance reservation. Share your flight details and arrival time, and a Korean-speaking driver will wait at the arrival gate with a name sign. We wait free of charge even if your flight is delayed.
Are meals included in the tour programs?+
Whether meals are included depends on the tour program. Check the inclusions on each product page, or contact us and we'll explain in detail.
Can we communicate in Korean?+
Yes, communication in Korean is available. We guide based on 30 years living in Singapore and an STB guide licence, and even if English or the local language is difficult, our team supports you through every step.
How do I book the Johor Bahru golf package?+
Johor Bahru golf itineraries departing from Singapore's Changi Airport or your hotel are built around your schedule, covering course bookings at Forest City, Horizon Hills and Palm Resort, accommodation and round-trip transport. Conditions vary by date, day of week, group size, number of rounds and room availability, so we'll provide a tailored quote after your inquiry.

Singapore travel info

Good preparation before departure makes the on-site itinerary far easier. The list below is a basic checklist worth reviewing before your consultation.

Pre-departure checklist

Confirm passport validity of 6+ months
Complete the SG Arrival Card within 3 days of entry
Share flight number, arrival time and hotel address
If traveling with children, confirm car-seat/stroller needs
If with seniors, share comfortable walking time and rest preferences
For Johor Bahru golf, confirm passport, tee times and luggage count

Entry information

Korean passport holders can stay in Singapore visa-free for up to 90 days. Your passport must have at least 6 months' validity remaining. The SG Arrival Card must be completed online within 3 days before entry.

Weather & what to pack

Singapore has a hot, humid tropical climate year-round, with average temperatures of 25–32°C. Light summer clothes, sunscreen and an umbrella are essential. Indoor air-conditioning is strong, so a thin outer layer is recommended.

Currency & exchange

Singapore uses the Singapore dollar (SGD). Credit cards are accepted at most shops and restaurants, and you can exchange money at good rates at money changers near Mustafa Centre.

Transport

Singapore's MRT (subway) and buses are very well developed, so you can reach most attractions by public transport. An EZ-Link card is convenient. Grab (the Southeast Asian taxi app) is also widely used.

Customs & import rules

Singapore has strict import rules. Cigarettes cannot be brought in without declaration (a fine per pack if caught undeclared), and e-cigarettes are completely banned from possession and sale. Chewing gum is also banned. Alcohol may be brought in up to 2 litres per adult (1 litre for spirits).

Entry & customs

Singapore has strict rules on cigarettes, e-cigarettes, chewing gum and more. Always check the latest rules before departure, and verify declaration standards for ambiguous items.

Weather & clothing

It's hot and humid outdoors but indoor air-conditioning is strong. A thin outer layer, an umbrella and comfortable shoes make family travel much easier.

Johor Bahru transfers

Itineraries crossing the Singapore–Malaysia border can involve immigration waiting times. We leave plenty of buffer between the round and your flight.

Prep tips by travel type

Family travel

  • Split the kids' schedule into a key morning course and an indoor/rest course in the afternoon.
  • Linking meals and experiences — chilli crab, dim sum, the river cruise — reduces travel between stops.
  • With a stroller and luggage, a private vehicle is often more comfortable than public transport.

Golf travel

  • Forest City is great for combining a golf-resort stay with rounds.
  • Check whether on-site costs such as caddie fees, lunch/dinner and massage are included in the package.
  • For a round on departure day, allow generous time for a shower, the border crossing and reaching the airport.

Institution/school visits

  • School and institution visits need advance arrangement and a clear visit purpose.
  • English presentations may be involved, so let us know in advance whether interpretation is needed.
  • For groups, confirm the visitor list, bus drop-off points and security procedures in advance.

If you have more questions, feel free to reach out.

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