This English text is a reference translation. The Korean version is the authoritative text of these Terms (Article 20, paragraph 4).
Article 1 (Purpose)
These Travel Terms and Conditions set out the rights and obligations, responsibilities and other necessary matters between GENIE TOUR PTE. LTD. (the “Company”) and the traveller (the “Customer”) in relation to the use of travel products and travel-related services provided by the Company.
Article 2 (Definitions and Formation of the Travel Contract)
- “Travel start date” means the first day of the trip (the date of arrival at the destination) stated on the quotation or booking confirmation. Every deadline in these Terms is counted from the travel start date.
- When the Customer books a travel product offered by the Company and a deposit equal to 50% of the total trip price is received, the Company confirms the booking and sends a booking confirmation. The travel contract is formed at that point.
- The specific content of the travel product, the itinerary, inclusions, exclusions and the trip price are as set out in the quotation, booking confirmation, itinerary or equivalent document that the Company provides to the Customer.
- The Customer must carefully review the content of the travel product and these Terms before entering into the contract.
Article 3 (Trip Price and Payment)
- The trip price is the amount stated on the quotation or booking confirmation provided to the Customer, and a quoted price applies without any expiry period. However, if the assumptions behind the quotation change, such as the number of travellers, the dates or the room basis, the Company will re-quote.
- The deposit is 50% of the total trip price. Separate payment conditions may apply depending on the nature of the product or the supplier's conditions, in which case the Company informs the Customer in advance.
- The balance is due no later than 7 days before the travel start date. For bookings made within 7 days of the travel start date, the total trip price is paid in full at the time of booking. Where a product specifies its own payment date, that condition applies.
- Trip prices are denominated in Singapore dollars (SGD). Amounts shown in another currency, such as Korean won (KRW), on a quotation or invoice are converted at the exchange rate stated in that document. If the Customer pays the stated amount within the payment deadline shown on the invoice, the Company will not charge any additional amount on account of subsequent exchange-rate movements. Remittance fees and card payment fees are borne by the Customer.
- If the Customer does not pay the balance by the due date, the Company may request payment, and if payment is still not made after the request, the Company may cancel the booking. In that case the cancellation rules in Article 6 apply.
Article 4 (Inclusions and Exclusions)
- The items included in a travel product are those stated in the quotation, booking confirmation or itinerary.
- Unless expressly stated otherwise, personal expenses, optional tours, meals, transport costs, admission fees, travel insurance, visas, tips for guides and drivers, and any other costs are borne by the Customer.
Article 5 (Booking Changes)
- The Customer may request changes to a booking before the trip begins.
- Whether a change is possible is determined by the rules of the airline, hotel, cruise line, transport operator or other relevant supplier.
- Additional charges, change fees and other costs arising from a booking change are borne by the Customer.
- If a booking is changed for reasons attributable to a supplier, the Company will inform the Customer as promptly as possible and endeavour to provide an alternative service.
Article 6 (Customer Cancellation and Refunds)
- If the Customer cancels the travel contract, the refund rules are applied as at the date of cancellation.
- Where a supplier such as an airline, hotel, cruise line, attraction or transport operator has its own cancellation and refund conditions, those supplier rules apply first.
- Non-refundable supplier conditions and costs already incurred are not refunded to the Customer.
- Excluding supplier costs, refunds for travel services provided by the Company are made on the following basis.
| Time of cancellation | Refund |
|---|---|
| Up to 30 days before the travel start date | 100% |
| 29 to 15 days before the travel start date | 80% |
| 14 to 8 days before the travel start date | 50% |
| 7 to 3 days before the travel start date | 20% |
| 2 days before the travel start date to the day itself | No refund |
- “Travel services provided by the Company” in paragraph 4 means vehicle (transport) services operated or arranged directly by the Company (including airport and golf-course transfers), guide services and meals. Some high-end restaurants require a deposit at booking and may not refund it on late cancellation; in that case the deposit is treated as a supplier cost under paragraph 3. Services of external suppliers that require reservations, such as hotels, golf courses, air tickets, admission tickets and cruises, follow the supplier's cancellation and refund rules under paragraphs 2 and 3, and the Company will do its best to obtain refunds within those rules.
- Separately from the refund basis above, actual cancellation fees and non-refundable costs incurred with airlines, hotels, cruise lines and other suppliers may be deducted.
- Remittance fees, card payment fees and third-party costs already incurred may be excluded from refunds.
Article 7 (Cancellation or Changes by the Company)
- The Company may change or cancel all or part of a travel product due to natural disasters, war, epidemics, government action, flight cancellations, natural calamities, strikes or other causes that the Company cannot reasonably control.
- Where the Company changes a travel product, it will inform the Customer in advance where possible and endeavour to arrange reasonable alternatives to minimise inconvenience to the Customer.
- Where the refund the Company can give the Customer is limited by a supplier's cancellation or change, the Company may refund the Customer within the amount actually refunded by the supplier.
- If the Company cancels a trip for reasons of its own other than those in paragraph 1 (for example, failure to reach the minimum number of participants), the Company will notify the Customer no later than 15 days before the travel start date and refund the full amount paid by the Customer.
Article 8 (Changes to the Itinerary and Services)
- The itinerary may change due to local transport, weather, attraction operating hours, flight operations and other local conditions.
- Where a change is necessary, the Company will endeavour to provide a reasonable alternative that takes the purpose of the trip and the Customer's convenience into account as far as possible.
- Where a service announced to the Customer in advance cannot be provided at the same level, the Company will provide an alternative service within the extent possible.
- If, for reasons attributable to the Company, a paid attraction or admission ticket included in the trip price is cancelled and no comparable alternative is provided, the Company refunds the price of that item. Changes due to local conditions such as weather or operating hours may not fall under this paragraph.
Article 9 (Flight Delays and Schedule Changes)
- Matters attributable to the airline or its operations, such as flight delays, cancellations, schedule changes and delayed or lost baggage, are governed by the airline's rules and conditions of carriage.
- Whether additional transport, accommodation or other costs arising from a flight change are covered is determined by the rules of the airline and the relevant suppliers.
- The Company will support the Customer within the extent possible so that the trip proceeds smoothly.
- Where the Company books and issues air tickets on the Customer's behalf, it does so as an agent, and the conditions for name changes, date changes, refunds and no-shows follow the airline's fare rules.
Article 10 (Passports, Visas and Entry Requirements)
- The Customer is responsible for checking and preparing passport validity, visas, entry permits, vaccinations and any other requirements for the trip.
- If departure or entry is refused because of a problem with the Customer's passport, visa or other entry documents, the Company is not liable for the resulting loss.
- Entry requirements vary by country and may change, so the Customer must check the latest information before departure.
- At the Customer's request, the Company may handle hotel bookings and the submission of the SG Arrival Card, for which the Customer must provide passport details in the manner the Company specifies. Regardless of whether the Company handles this, meeting entry requirements such as passport validity and visas remains the Customer's responsibility.
Article 11 (Customer Health and Special Requests)
- At the time of booking, the Customer must inform the Company in advance of any health conditions, disabilities, dietary restrictions, allergies or other special requirements that may affect the trip.
- The Company will pass the Customer's requests to the relevant suppliers within the extent possible and ask for the necessary arrangements.
- Whether a special request can actually be fulfilled depends on the circumstances of the airline, hotel, transport operator and other suppliers.
Article 12 (Travel Insurance)
- The Company recommends that the Customer take out overseas travel insurance.
- The Customer is advised to take out insurance suited to the trip to cover illness, accidents, trip cancellation, lost baggage and other unforeseen losses that may occur during travel.
- Losses arising from the Customer's decision not to take out travel insurance are borne by the Customer.
Article 13 (Customer Obligations)
- The Customer must comply with local laws and regulations during the trip.
- The Customer must not behave in a way that harms other travellers or local parties.
- If the Company, a supplier or a third party suffers loss due to the Customer's wilful act or negligence, the Customer may be held responsible for it.
- Costs and liabilities arising from the Customer's violation of local laws or public order are borne by the Customer.
- Customers under 18 years of age must book with the consent of a legal guardian, and the legal guardian is deemed to have accepted these Terms on the Customer's behalf.
Article 14 (Company Liability)
- The Company exercises reasonable care so that travel services are provided smoothly in accordance with the travel contract concluded with the Customer.
- Flights, hotels, cruises, transport, attractions and other third-party services not provided directly by the Company are subject to the terms and operating policies of the relevant supplier.
- The Company's liability for loss arising from causes beyond its reasonable control may be limited to the extent permitted by applicable law, and the Company's liability in connection with the travel contract is limited, to the extent permitted by applicable law, to the total trip price paid by the Customer to the Company.
Article 15 (Force Majeure)
Where travel services are changed, delayed or cancelled due to natural disasters, earthquakes, typhoons, floods, fire, war, terrorism, epidemics, government entry or exit restrictions, strikes, serious disruption of air or transport networks or other causes beyond the Company's reasonable control, the Company may be released from liability to the extent permitted by applicable law. In such cases the Company will endeavour to refund to the Customer the portion of the amount paid that can be recovered from suppliers.
Article 16 (Unused Services)
- If the Customer does not use some of the services during the trip or ends the trip early for personal reasons, no refund is given for the unused services as a rule.
- However, where a supplier actually issues a refund, the Company passes the refundable amount on to the Customer.
Article 17 (Personal Data Protection)
- The Company may collect and use the Customer's personal data to the extent necessary for travel bookings, payment, and the provision of flights, hotels, transport and other travel services.
- The Company manages and protects the Customer's personal data appropriately in accordance with applicable laws, including Singapore's Personal Data Protection Act (PDPA).
- Where necessary to provide travel services, the Company may provide the required customer information to airlines, hotels, transport operators, local service providers and other relevant suppliers, including those in destination countries such as Singapore and Malaysia.
- Documents such as passport copies submitted for hotel bookings and arrival declarations are deleted within 30 days of submission. Booking and payment records are retained in accordance with accounting and other statutory retention obligations, and other personal data is deleted without delay once the purpose of use has been fulfilled.
Article 18 (Trip Price and Additional Costs)
- The trip price is the amount notified to the Customer at booking confirmation.
- The trip price assumes the number of travellers and the room basis stated in the quotation (twin share as a rule). Single rooms, odd numbers of travellers, child and infant rates and specific room categories are quoted separately.
- If, after booking confirmation, costs beyond the Company's control such as government taxes, airport taxes or fuel surcharges increase or are newly imposed, the Company may charge them at actual cost after informing the Customer of the reason and the amount in advance.
- If the additional costs under paragraph 3 exceed 5% of the total trip price, the Customer may terminate the contract within 7 days of being notified. In that case, travel services provided by the Company (Article 6, paragraph 5) are refunded in full regardless of the cancellation timing in Article 6, and external supplier services are refunded to the extent recovered under the supplier's rules in accordance with Article 6, paragraphs 2, 3 and 6.
- Exchange-rate movements are handled in accordance with Article 3, paragraph 4.
- Costs arising from itinerary changes, room changes, additional services and personal requests made by the Customer are borne by the Customer.
Article 19 (Emergencies During Travel)
In the event of an accident, illness, lost passport or other emergency during the trip, the Customer must immediately contact the local authorities or the relevant service provider and, where necessary, also inform the Company. The Company will support the Customer within the extent possible.
Article 20 (Dispute Resolution and Governing Law)
- If a dispute arises concerning these Terms or the travel contract, the Company and the Customer will first endeavour to resolve it amicably through mutual consultation.
- Matters not resolved through consultation are handled in accordance with applicable law.
- Governing law and jurisdiction are subject to applicable mandatory law; to the extent legally permitted, these Terms are governed by the laws of Singapore and the courts of Singapore have jurisdiction.
- These Terms are written in Korean. If a translation, including this English text, differs from the Korean text, the Korean text prevails.
Article 21 (Effect of These Terms)
- These Terms apply as part of the travel contract from the date they are provided to or acknowledged by the Customer.
- By proceeding with a booking and contract, the Customer is deemed to have reviewed and accepted these Terms.
- Where these Terms differ from the quotation, booking confirmation, itinerary or a separate written agreement, the conditions specifically stated for that travel product may take precedence.
- The Company provides these Terms to the Customer together with the quotation (as an attachment or link) before the deposit is paid, and the quotation states the version of the Terms that applies.
Supplementary Provisions
These Terms are Version 2.1 and may be revised in line with changes to the Company's travel product operations and applicable law. Where the Terms are revised, travel contracts formed before the revision remain subject to the Terms in force at the time the contract was formed.
Effective date: 16 September 2026
GENIE TOUR PTE. LTD. · UEN 202603792W
170 Upper Bukit Timah Road, #08-02, Bukit Timah Shopping Centre, Singapore 588179
+65 9011 6170 · admin@genie-tours.com